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Expert Level

Expert Level

Course Description

This intensive, 12‐day classroom course (5 days + 5 days + 2 days) + 50 hours of e‐learning is designed for practitioners who would like to fast‐track their ITIL® Expert Certification. This course prepares candidates for passing all the ITIL® Capability as well as the Managing Across the Lifecycle Certification Exams. The program enables students to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules [Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, and Validation (RCV)]. Candidates can take the exams for these courses at a time convenient to them, preferably between the classroom sessions. This training course is delivered through a unique blend of self‐paced and instructor‐supported e‐learning and high‐intensity, fast‐paced classroom delivery. This courseware is designed using an engaging, scenario‐based approach to learning the core disciplines of the ITIL best practices.

Traget Group

IT professionals who could be IT managers or consultants looking to use the breadth of the ITIL® framework and developing a proper understanding of the key functions and processes of ITIL® v3. Students will have the opportunity to obtain the ITIL® v3 Expert Level, based on the ITIL® v3 Intermediate Capability stream followed by MALC.


  • * Basic IT literacy and around 2 years’ IT experience are highly desirable.
  • * ITIL® v3 Foundation certification or ITIL® v2 Foundation plus ITIL® v3 Foundation Bridge certifications.
  • Completion of at least 133 hours of personal study by reviewing the course syllabi and the associated areas of the ITIL® Service Management practice core guidance, in particular the Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examinations.
  • Before starting the Managing Across the Lifecycle component of the program all Capability Exams should have been successfully completed. 

Course Outline

  • * Learn the concepts of Service Management as a Practice.
  • Understand the Service Lifecycle at the core of ITIL® v3.
  • * Be confident in the general concepts, definitions, key principles and models of ITIL® v3.
  • * Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all the ITIL® v3 processes.
  • Learn how technology enables the Service Lifecycle and other complimentary guidance aligns with ITIL® v3.
  • Understand implementation considerations.
  • Learn the activities, methods, and functions used in each of the Lifecycle processes.
  • Understand the application of the processes, activities and functions to achieve operational excellence.
  • Learn how to measure performance.
  • Understand technology and implementation requirements.
  • Understand the challenges, Critical Success Factors and risks involved in implementing and improving Service Management. 

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