ME-PM01 Project Management Professional
Course Duration: 5 days 
Course Description
Project Management for Excellence gives you the foundation, techniques and tools to manage each stage of the project life cycle, work within organizational and cost constraints, set goals tied directly to stakeholder needs, get the most from your project management team, and utilize state-of-the-art project management tools to get the work done on time and within budget.

You’ll learn project management skills through case studies, hands-on exercises, and practical experiences that can immediately be applied to your job. This approach yields a comprehensive project management experience, including the early stages of defining project requirements, developing work breakdown structures, project change control, and closeout.

You will Learn how to
  • Master fundamental project management skills, concepts and techniques
  • Link project goals and objectives to clear, compelling stakeholder needs
  • Develop work breakdown structures
  • Set realistic, measurable objectives and ensure positive results
  • Estimate project costs and schedules using simple, proven techniques
  • Establish a dependable project control and monitoring system
Course Outline:
  • Understanding the basics of project management
  • Initiating projects in a complex environment
  • Effective Planning of projects
  • Managing resources and process for project success
  • Monitoring and controlling project activities
  • Closing a project
ME-IT01ITIL® Foundation V4 + Exam
Course Duration:  5 days  
Course Description:

This course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It describes a set of processes involved in developing an IT framework and features both lecture and interactive hands-on learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management, or to participate in ITSM projects at any level. The ITIL® Foundations Certification Exam is administered at the end of the course.

Target Audience

The target audience are IT Managers, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology in their organization will benefit from this course

Pre-requisite: Familiarity with IT Services is recommended
Course Outline
  • Introduction to ITSM/ ITIL
  • Configuration Management - with Exercise
  • Service Desk, Incident Management, Problem Management
  • Change Management - with Case Study
  • Release Management, Service Level Management - with Exercise
  • Availability Management - with Case Study
  • Capacity Management - with Case Study
  • IT Service Continuity Management, Security Management & Financial Management
  • Wrap Up / Review of Sample Exam
  • Exam Preparation Module, ITIL Foundation Exam

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