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Course Description

The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT fits in with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management.

Course Outline

Candidates are tested on the following categories:
 
* Introduction to service strategy  
* Service strategy principles 
* Service strategy processes 
* Governance 
* Organizing for service strategy 
* Technology considerations 
* Implementing service strategy 
* Challenges, critical success factors and risks

Target Group

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services.

Prerequisites

The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.

Exam Details

Number of questions: 8
Pass mark: 28/40 or 70%.
Execution: online or paper-based exam by EXIN-accredited trainer.
Open book: No
Level of qualification: Intermediate

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