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ITIL® Intermediate - Service Design

Course Description

Service design is important for organisations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design

Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the
education and examination components related to this certification:
* Introduction to service design
* Service design principles
* Service design processes
* Service design technology-related activities
* Organizing for service design
* Technology considerations
* Implementation and improvement of service design
* Challenges, critical success factors and risks.


The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer

Exams Details

Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: Online or Paper Based Examination through an Accredited Training Organisation
Open/Closed Book: Closed Book 
Qualification Level: Intermediate

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