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ITIL4 Foundation + Exam

ITIL4
March 2024
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Course Overview

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The ITIL 4 Foundation training course includes an exam voucher which the students can redeem at the PeopleCert website. The exam can be taken at our approved testing center or online.

  • Foundation courses allow you to develop the skills how modern IT and digital service organizations operate
  • You will learn how value streams increase speed and efficiency
  • how cultural or behavioural principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts

Familiarity with IT Services is recommended

The target audience are IT Managers, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology in their organization will benefit from this course.

Introduction to ITSM/ ITIL

Configuration Management – with Exercise

Service Desk

Incident Management

Problem Management

Change Management – with Case Study

Release Management

Service Level Management – with Exercise

Availability Management – with Case Study

Capacity Management – with Case Study

IT Service Continuity Management

Security Management

Financial Management

Wrap Up / Review of Sample Exam

Exam Preparation Module

ITIL Foundation Exam Voucher