Course Overview
CITS is a 4-day course designed to teach the skills, knowledge and competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognized CITS credential. This will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in unpredictable environments, using innovative methods. They will be able to place themselves above their peers, delivering added value to their organizations.
- Provide guidance and implementation for IT strategy as set by senior IT and business management.
- Select and manage staff, implement training programs, career plan development and job rotation programs.
- Select evaluate and negotiate vendors using RFI, RFP and selection criteria.
- Provide guidance for developing, testing and implementing business applications manage or assist in IT project management.
- understand the need for business continuity and design the business continuity plan.
- Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands.
To gain the most from this course, the participant should have two to four years of actual working experience in IT.
This course is most suited for seasoned IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the – field of sales and consultancy with solution providers.
- IT Strategy
- IT Organization
- Vendor Selection/ Management
- Project Management
- Application Management
- Service Management
- Business Continuity Management
- Risk Management
- Information Security Management
- Information and Knowledge Management
- Business Change Management
- Quality Management