Course Overview
In this course, we will discuss how to manage business process, how they relate to the organization and what external elements can affect them; breaking down their components (process analysis), put them back together but in a better flexible shape (business design). What pieces of data to log in order to discover trends, patterns and details hidden in the way the processes work (process mining), how to represent processes, so they can be analyzed (process
modeling). And yes, BPMN goes here.
We also approach rules that guide the way organizations do things (Business Rules). Discover what is hidden in the common idiom “a chain is no stronger than its weakest link (Theory of Constraints) and how it affects your organization and your activities.
Yes, we borrow these techniques from Business Process Management and Business Analysis. They are useful to adapt to change and improve processes for the benefit of the customers and all Parties involved, and they are a promising means to advance your career as well, either you want to become a Business Analyst or if you want to broaden your own Profession Success Toolkit.
- Break down, Represent, Evaluate and Improve Business Processes using techniques as Process Analysis, Process Modeling, Process Mining and Process Design.
- Understand and manage Business Processes (BPM)
- Interpret and use Business Process Modeling Notation (BPMN)
- Interpret and use Models to represent Processes and Data.
- Learn to foresee the future with techniques of Estimation, Forecasting and Probability.
- Understand how Business Rules and Theory of Constraints define the behavior of an organization.
- Understand how processes relate to Organizations and External Factors.
There are no specific prerequisites for this course. However, it does build upon the basic understanding of the role of information systems in Organisations that is provided in an introductory MIS course such as the Management Information Systems course offered to International Business students.
The Business Process Management (BPM) training is designed for all professionals who are tasked with accurately managing organizational business processes, such as Business Process Analyst, Business Process Engineer, Business Process Designer, Business Process Architect, Business Process Manager, Business Process Consultant, Business Process Owner, Business Analyst, Business System Analyst, Manager or Director of Business Performance Improvement, Director of Business Process Innovation, Process Owner, Process Officer, Quality Assurance Analyst and Manager, Enterprise Architect and Business Planner.
- Organization Process Assets: Your Plans, Processes, Policies, Procedures
- The Way we create processes around here
- Business Modeling: How to make your processes more visible
- Business Process Models Notation: Your Standard for Process Visualization
- Business Rules Analysis: The Enterprise Policies and
- Procedures unveiled
- All about Modeling
- Data Estimation, Forecasting and Probability