Course Overview
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The ITIL 4 Foundation training course includes an exam voucher which the students can redeem at the PeopleCert website. The exam can be taken at our approved testing center or online.
- Foundation courses allow you to develop the skills how modern IT and digital service organizations operate
- You will learn how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
Familiarity with IT Services is recommended
The target audience are IT Managers, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology in their organization will benefit from this course.
Introduction to ITSM/ ITIL
Configuration Management – with Exercise
Service Desk
Incident Management
Problem Management
Change Management – with Case Study
Release Management
Service Level Management – with Exercise
Availability Management – with Case Study
Capacity Management – with Case Study
IT Service Continuity Management
Security Management
Financial Management
Wrap Up / Review of Sample Exam
Exam Preparation Module
ITIL Foundation Exam Voucher